Refund & Returns Policy — KIABUSE.APP
Last updated: August 2026 · Version 2.31
This policy explains withdrawal and refund rights for KIABUSE+ purchases and does not replace mandatory consumer protections.
1. What this policy covers
This Refund & Returns Policy applies to KIABUSE+ digital access purchased from KIABUSE.APP. It should be read together with the Terms & Conditions. Because KIABUSE+ is supplied digitally, ordinary rules about physically returning goods, return postage, packaging or restocking do not apply.
2. Statutory withdrawal rights
Consumers buying at a distance may have a statutory right of withdrawal under applicable consumer law. Digital content and digital services are subject to specific rules. A statutory withdrawal right is not treated as automatically lost merely because a purchase is digital. Where the law permits that right to be limited or lost after immediate digital performance begins, KIABUSE.APP relies on that exception only when the legally required conditions have actually been satisfied, including any required prior express consent, acknowledgement and confirmation.
3. Defective or non-conforming digital access
Nothing in this policy removes mandatory rights relating to digital content or digital services that are defective, unavailable when they should be available, or otherwise non-conforming. If KIABUSE+ has not been activated correctly after a completed payment, or a technical fault prevents the purchased access from being provided, please contact us so that we can first investigate and restore the service or provide the remedy required by applicable law.
4. Duplicate charges and payment errors
If you believe that the same KIABUSE+ purchase has been charged more than once, or that the amount charged does not correspond to the order shown at checkout, contact us promptly with the order reference. We will review the transaction records and correct any verified billing error.
5. Voluntary refund requests
Where no mandatory refund or withdrawal right applies, EI ATC Erwan Martineau may still consider a refund request on its individual circumstances. This does not create an automatic contractual right to a discretionary refund and does not reduce any statutory right that the customer may have.
6. How to request a refund or exercise a withdrawal right
Contact naturalprods@gmail.com and include the order number, the email address used for the purchase and a short explanation of the request. Do not send full payment-card numbers or card security codes. If a statutory model withdrawal form is required or supplied under applicable law, the customer may also use that method.
7. How approved refunds are paid
Where a refund is due or approved, it will normally be returned through the payment method used for the original transaction, unless another lawful method is agreed. The time at which funds become visible to the customer can also depend on the payment provider or bank. Statutory reimbursement deadlines apply where required by law.
8. Effect of a refunded KIABUSE+ purchase
If a KIABUSE+ purchase is refunded in full, the paid KIABUSE+ entitlement linked to that purchase may be removed once the refund is processed, except where applicable law requires otherwise. Any separate rights the customer already has remain unaffected.
9. Meaning of “lifetime”
Where KIABUSE+ is described as “lifetime” access, “lifetime” means the operational lifetime of the KIABUSE.APP service, not the lifetime of the customer. This definition does not remove mandatory rights that apply to the supply or conformity of digital content or digital services.
10. Contact
Refund and withdrawal requests should be sent to naturalprods@gmail.com. For seller details, governing terms and consumer-mediation information, see the Terms & Conditions.